Refund policy
Return & Refund Policy
We want you to feel confident when shopping with Valetti. Please review the information below before submitting a return request.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- In the same condition in which it was received
- Unworn and unused
- Returned with all original tags attached
- In its original packaging
- Accompanied by a receipt or valid proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Starting a Return
To request a return, please contact us at info@valetti.ca.
Once your return request has been reviewed and approved, we will provide you with return instructions and, where applicable, a return shipping label.
Items returned without prior authorization will not be accepted.
A $4.99 restocking and processing fee may be deducted from the refund amount for approved discretionary returns, where permitted by applicable law. This fee does not apply to verified defective, damaged, or incorrectly shipped items.
For any questions regarding a return, please contact our customer support team at info@valetti.ca.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us immediately if your item is defective, damaged, or incorrect so that we can review the issue and provide an appropriate resolution.
To help us process your request efficiently, we may ask for photographs or other supporting information.
Exceptions and Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods, including food, flowers, or plants
- Custom, personalized, or special-order products
- Personal care, beauty, or hygiene-related products
- Hazardous materials
- Flammable liquids or gases
Please contact us before submitting a return request if you are unsure whether your item is eligible.
Unfortunately, sale items and gift cards are considered final sale and cannot be returned unless otherwise required by applicable law.
Exchanges
The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.
This helps ensure that your preferred item remains available and can be processed without delay.
European Union 14-Day Cooling-Off Period
If your order is being delivered within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.
Returned items must be in the same condition in which they were received, unworn or unused, with all original tags attached and in the original packaging. Proof of purchase may also be required.
Nothing in this policy limits or replaces any mandatory consumer rights provided under applicable European Union law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, less any applicable return, restocking, or processing fees.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@valetti.ca.